{"id":9997,"date":"2020-02-26T16:01:12","date_gmt":"2020-02-26T16:01:12","guid":{"rendered":"https:\/\/suddath.com\/?page_id=9997"},"modified":"2025-12-03T09:32:53","modified_gmt":"2025-12-03T14:32:53","slug":"pcs-moves-faqs","status":"publish","type":"page","link":"https:\/\/suddath.com\/moving-company\/military-moves\/pcs-moves-faqs\/","title":{"rendered":"FAQs for PCS Moves"},"content":{"rendered":"\n\n\n\n<section id=\"\" class=\"c-hero-banner-level-two c-hero-banner c-hero-banner-level-two not-prose relative h-[190px] md:h-[340px] mb-16 md:mb-12 wp-block-genesis-custom-blocks-hero-banner-level-two\" style=\"\">    <img decoding=\"async\" width=\"1440\" height=\"330\" src=\"https:\/\/suddath.com\/wp-content\/uploads\/oyo-webp\/52633bfd457e431375812175e97f4107.webp\" class=\"absolute left-0 top-0 object-cover w-full h-full \" alt=\"Suddath military family of five smiling together outdoors in park setting\" \/>    <div class=\"px-5 lg:pl-[72px]\" style=\"min-height: 190px;\">\n    <div class=\"flex flex-wrap mx-[-15px]\">\n        <div class=\"relative w-full px-[15px] md:flex-[0_0_66%] md:max-w-[66%]\">\n            <div class=\"h-[190px] md:h-[340px]\">\n                                    <p                        class=\" font-condensed text-[60px] font-semibold leading-none tracking-normal text-white bottom-[20%] mb-0 uppercase absolute drop-shadow-[0_2px_4px_rgba(0,0,0,0.5)] w-[750px] max-md:w-4\/5 max-md:text-[38px] max-md:bottom-1\/4\"\n                    >\n                        YOU HAVE QUESTIONS, WE HAVE ANSWERS                    <\/p                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<div class=\"after:bg-[url('\/wp-content\/themes\/oyova-blocks\/dist\/images\/dashes.png')] after:absolute after:bg-cover after:bg-bottom after:w-[830px] after:h-[10px] after:bottom-[-6px] after:max-md:bg-no-repeat after:max-md:w-full after:max-md:h-[11px] after:max-md:bg-contain after:max-md:bg-left after:max-md:bg-[url('\/wp-content\/themes\/oyova-blocks\/dist\/images\/dashes-mob.png')]\"><\/div>\n\n\n<\/section>\n\n<section id=\"\" class=\"c-breadcrumbs not-prose wp-block-genesis-custom-blocks-breadcrumbs\" style=\"\"><nav> <ol class='c-breadcrumbs_list-items'> <li class='c-breadcrumbs-item'><a href=\/moving-company>Home Moving<\/a><\/li><li class='c-breadcrumbs-item'> <a href=\/moving-company\/military-moves>Military Moving<\/a><li class='c-breadcrumbs-item active'>FAQs for PCS Moves<\/li><\/ol><\/nav>\n<\/section>\n\n\n<div class=\"wp-block-group heading_paragraph_primary_left is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h1 class=\"wp-block-heading\">FAQs for PCS Moves<\/h1>\n\n\n\n<p>We want to make the move process as stress-free as possible. Some of the stress comes from not knowing what to expect or how to properly plan for your move. The below Frequently Asked Questions (FAQs) will help guide you and your family so you can be as prepared as possible so there won\u2019t be any surprises that sneak up on you. If you have further questions, please contact us and we will be happy to help.<\/p>\n\n\n\n<div class=\"wp-block-button is-style-fill primary-cta\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"\/moving-company\/military-moves\/contact-us\/\" style=\"border-radius:6px;color:#000000;background-color:#faaf40\" rel=\"#\">Contact Us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer desktop-block\"><\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer mobile-block\"><\/div>\n\n\n<section id=\"\" class=\"c-faq wp-block-genesis-custom-blocks-faq\" style=\"\">        <div class=\"schema-faq wp-block-yoast-faq-block\">\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-0\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Are my dates confirmed once my shipment is accepted by a TSP?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>No, your dates are not confirmed until you receive communication from our team of customer service specialists. You can easily see if your dates are confirmed by checking our&nbsp;<a href=\"https:\/\/si.suddath.com\/status\/find.html\">tracking website<\/a>.<br \/><br \/>It&rsquo;s important to be flexible with your dates during peak season (May &ndash; August). Our team of representatives will work hard to assign only DOD-approved agents in your local market to service your requested dates, but we may ask for flexibility due to agent saturation or other volume move situations such as a graduating class or mass moves out of some military installations. Agent capacity and driver availability at origin or destination is subject to change without notice to the Transportation Service Provider (TSP).<br \/><br \/>As a reminder, USTRANSCOM introduced pickup spread dates for shipments loading May 15, 2021 and later. The spread dates begin on the requested pickup date and ends on the seventh consecutive calendar day.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-1\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is the best time to move?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the around holidays.<br \/><br \/>The heaviest demands are placed on trucks, equipment and personnel during these periods. If the move can be scheduled for a time when trucks and personnel are more readily available, we&rsquo;ll be better able to meet your preferred delivery schedule.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-2\"\n            >\n                <strong class=\"schema-faq-question\">\n                    When will my pre-move survey be completed?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Your pre-move survey will be completed no later than three business days before your first pack date.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-3\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is a virtual survey?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>A virtual survey allows our estimators to see your household items to be moved. You don&rsquo;t have to worry about answering your door and physically walking someone through your home.<br \/><br \/>The virtual survey option is all done remotely, using your smartphone or tablet. It&rsquo;s an easy and fast way to get your moving quote.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-4\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is a \u201cparts box\u201d?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>The parts box is where the movers store hardware to re-assemble any furniture when they arrive at the destination.<br \/><br \/>As a pro-tip, you may want to take that box with you as you travel to your new destination if possible. There have been limited incidents where the parts box has gone missing, which makes setting up beds, couches, cribs, etc. very difficult without all the proper hardware.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-5\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What are pickup spread dates?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>&ldquo;Spread Dates&rdquo; refer to the window (seven calendar days) within which your moving company must pick up your shipment.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-6\"\n            >\n                <strong class=\"schema-faq-question\">\n                    How are my spread dates calculated?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Your spread date window is calculated from the preferred pickup date you list in DPS when scheduling your move. Currently, the 7-day spread is AFTER your preferred pick-up date&mdash;not before.<br \/><br \/>Example: If you list March 1 as your preferred pickup date, your moving company is required to schedule your pick up between March 1 and March 7.<br \/><br \/><strong>Please note:<\/strong>&nbsp;due to new USTC rules, shipments loading on May 15, 2022, or after will have a different &ldquo;pickup spread.&rdquo; For these shipments, the &ldquo;pickup spread&rdquo; is BEFORE the requested pickup date and begins the 7th consecutive calendar day prior.<br \/><br \/>Example: if you list June 1 as your preferred pickup date, your moving company is required to schedule your pick up between May 26 and June 1.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-7\"\n            >\n                <strong class=\"schema-faq-question\">\n                    I will not be present for pack\/load and\/or delivery, how do I assign someone as a releasing\/receiving agent?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>You have two options when assigning a releasing or receiving agent on your behalf. Your first option is to simply log into DPS and complete the Point of Contact Page. This page is designated for anyone that you want to assign as a Releasing or Receiving Agent. Your second option is to send us a brief email stating you authorize this person to receive or release your household goods. You must include the person&rsquo;s first and last name and contact information &ndash; we must have this in writing. Please keep in mind your receiving or releasing agent must be at least 18 years old and be available between the hours of 8am&ndash; 5pm.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-8\"\n            >\n                <strong class=\"schema-faq-question\">\n                    When will my pre-move survey be completed?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Your pre-move survey will be completed no later than 3 business days before your first pack date.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-9\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What do I need to do to prepare a washer or dryer for the move?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Disconnect all appliances, such as washer, dryer, and stove. Charges associated with disconnecting these appliances are your responsibility and should be performed prior to pack date. If you are shipping or storing a front-load washer, please provide necessary hardware (shipping bolts) when available. If not, please provide the make and model to the pre-move survey coordinator at time of the survey so we can set up a third-party service to assist. It&rsquo;s also important to ensure the water lines are drained and dry prior to load day.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-10\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What do I need to do to prepare to move a refrigerator or freezer?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Empty, defrost, and thoroughly wash the inside of your refrigerator and\/or freezer to keep mildew at a minimum during transit and storage, these appliances need at least two days to dry out. Leave doors open after cleaning. This will help prevent mold.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-11\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What steps can I take to prevent mold in my shipment?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Clean and dry items that tend to accumulate moisture and items that contain food remnants such as: car seats, highchairs, baby\/kid items, refrigerators, freezers, rugs, shoes, and any other item that may need to be cleaned and dried.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-12\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is Suddath\u2019s role as the Transportation Service Provider?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>As your transportation service provider, Suddath is contracted by the Government to manage your PCS move from start to finish. To do this, we contract DOD approved agents in your area to complete the packing, hauling, delivery and third-party services. This could be one agent packing, hauling, and delivering your shipment or a sperate agent for each phase of your relocation &ndash; it depends on the local agent capacity.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-13\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Why are so many different agents calling me?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>There are many working parts of a PCS move. You may receive contact from the following parties:<br \/>a. TSP (Suddath) &ndash; will provide updates throughout your relocation to make sure the subcontracted agents are providing you excellent service throughout the various move phases:<br \/><br \/>&bull; Origin Agent (The company that completes the pre-move survey, packing and sometimes pick up of your household goods.)<br \/>&bull; Hauling Agent &ndash; Responsible for the transportation phase to destination. (this can also be the packing company based on their hauling capabilities)<br \/>&bull; Destination agent &ndash; This is the agent responsible for destination services such as storage (SIT), unpacking and debris removal services.<br \/>&bull; Third party services &ndash; This is a company that completes third party services at origin and destination such as: crating specialty items, disassembly\/reassembly of wardrobes and stabilizing front load washers, to name a few. It&rsquo;s important to note that all third-party services, with the exception of front load washers, must be approved by your transportation office. Our office will submit all third-party requests to your transportation office after your premove survey.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-14\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Why do I need to label my ProGear?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>ProGear is professional gear, and the weight of those items are not counted against your total. Since the definition of &ldquo;ProGear&rdquo; can change, you should look up the specifications for your branch of service. Spouses can claim up to 500 pounds of pro gear for their profession, too. It&rsquo;s recommended that you keep at least one set of every uniform in your possession. It&rsquo;s important to make sure the ProGear is annotated on the inventories for the ProGear to be counted.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-15\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What items can I pack in my iUB? (Unaccompanied baggage \u2013 CODE 7,8, J)                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Unaccompanied baggage (UB) is an option for shipments where a small subset of your total weight allowance is expedited to your new location, typically while you wait for the rest of your belongings to arrive at a later date. This part of your shipment travels via air.<br \/><br \/>Examples include: computers, cooking supplies, bedding\/blankets, clothing\/shoes, pet items, pro-gear, TV, PlayStation etc. Some items not included are beds, motorcycles, boats, and bulky items. Typically, the military only authorizes this type of shipment when moving to\/from overseas.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-16\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Can I track my shipment?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Yes! You can track your shipment through our&nbsp;<a href=\"https:\/\/si.suddath.com\/mil_login.php\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"website (opens in a new tab)\">website<\/a>&nbsp;or&nbsp;<a href=\"https:\/\/si.suddath.com\/mil_login.php\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-17\"\n            >\n                <strong class=\"schema-faq-question\">\n                    I booked my move months ago, why is there no driver assigned?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Even though you may have booked your move with the military months in advance, hauling agencies do not plan a driver&rsquo;s load that far in advance.<br \/><br \/>There are many factors that may change which can lead to driver assignments, such as weight fluctuations, mechanical problems, and route changes. Most dispatchers plan their driver&rsquo;s loads about one to two weeks out.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-18\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Can I request a door-to-door move?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>There are many factors that go into the route your shipment takes to arrive at your destination.<br \/><br \/>Depending on the mode of transportation your shipment is assigned, there may be other shipments loaded, planned to be loaded or offloaded from the truck; or it may have to go to a destination agent to provide the proper equipment to complete delivery services.<br \/><br \/>These factors may cause irregular routes. Your move coordinator will be able to discuss your delivery options based on the mode of transportation your shipment is assigned.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-19\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What are the different codes of service and what do they mean?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>&bull; CODE D: Your agent has the discretion to use the most effective mode of transportation. Your shipment will either be transported loose load in a tractor trailer or crated at the origin warehouse.<br \/>&bull; CODE 2: Your agent must containerize your shipment at residence and crates will be sealed with member present.<br \/>&bull; CODE 4,5,6, T: These codes of service are reserved for international household goods shipments. The agent must containerize on site and crates will be sealed with member present<br \/>&bull; CODE 7,8, J: These codes are reserved for international baggage shipments. These are your essential items that will be expedited to your destination via air transportation. Your agent must containerize on site; containers will be sealed with member present.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-20\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Why is my shipment being containerized?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>The most common reason a shipment is crated is due to lack of drivers.<br \/><br \/>Driver shortages are a growing concern throughout every industry, especially Household Goods and containerizing your shipment will ensure the fastest transit time possible.<br \/><br \/>Your shipment could also be containerized due to the Code of Service your Transportation Office awarded to the TSP and explanations of those Codes of Service are below:<br \/><br \/>CODE D: TSP has the discretion to use the most effective mode of transportation<br \/>CODE 2: TSP must containerize on site, crates to be sealed with member present<br \/>CODE 4,5,6, T: TSP must containerize on site, crates to be sealed with member present<br \/>CODE 7,8, J: TSP must containerize on site, crates to be sealed with member present<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-21\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Is my RDD a guaranteed delivery date?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>No. The RDD (required delivery date) is the no-later-than date the military provides.<br \/><br \/>The RDD is determined by the weight and mileage of your shipment. If your shipment arrives after this date, we are required to pay inconvenience claims, if you (or an authorized receiving agent) have a residence and are able to accept delivery. Please be prepared for any unforeseen delays during your relocation process, especially during peak moving season (May-September).<br \/><br \/>The local agent&rsquo;s capacity and driver availability at origin or destination is subject to change without notice to the TSP (Suddath).<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-22\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What do I do if my shipment is late?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>If your shipment is not delivered on your required delivery date (RDD) by 5pm, you are eligible to file an inconvenience claim if you (or an authorized receiving agent) have a residence and are able to accept delivery.<br \/><br \/><em>Note:<\/em>&nbsp;it&rsquo;s important to keep all receipts! Items you can submit includes but is not limited to: lodging, meals, laundry service, purchase of sheets, towels, pots, pans, paper plates, napkins and disposable cutlery.<br \/><br \/>When supported by receipts, the maximum liability for lodging and meal expenses will not exceed the daily meal per diem rate.<br \/><br \/>To get your per diem rate, please call our Military Claims department at 904.390.7100, ext. 1379.<br \/><br \/>Itemized receipts must accompany all inconvenience claim requests for meals and food. Out of pocket expenses must be reasonable and relate directly to relieving a definite hardship when establishing a household.<br \/><br \/>Example of reasonable expenses are: Wal-Mart, Target and AAFES. If the TSP purchases or reimburses the customer for tangible household items such as towels or pot and pans, the TSP may make arrangements to reclaim those items upon delivery of the customer&rsquo;s shipment.<br \/><br \/><em>Note:<\/em>&nbsp;see more Inconvenience Claims FAQs at the bottom of this page.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-23\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Who approves third party services?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>All approvals must go through the military. This is why your pre-move survey is critical &ndash; it gives your local packing company an opportunity to survey your residence and request third party services from the military. These requests are not always approved.<br \/><br \/>Some examples of third-party services include: disassembly of your treadmill, crating for specialty items or even lowering your gun safe from your second story residence.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-24\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is a delivery spread?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>A delivery spread is the range of dates that your shipment could arrive to the destination. Our&nbsp;<a href=\"https:\/\/si.suddath.com\/status\/find.html\" target=\"_blank\" rel=\"noreferrer noopener\">tracking website<\/a>&nbsp;will be updated once we have a more accurate estimated time of arrival (ETA).<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-25\"\n            >\n                <strong class=\"schema-faq-question\">\n                    When will you provide me an ETA for delivery?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>We will not have an estimated time of arrival until after your shipment loads. This is because the drivers schedule can change. Once we have an ETA, the&nbsp;<a href=\"https:\/\/si.suddath.com\/status\/find.html\" target=\"_blank\" rel=\"noreferrer noopener\">tracking website<\/a>&nbsp;will be updated.<br \/><br \/>It&rsquo;s important to note that your estimated time or arrival is subjected to change without notice.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-26\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is the difference between a required delivery date and a preferred delivery date?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>A required delivery date is the no-later-than date the military provides determined by the weight and mileage of your shipment.<br \/><br \/>If we miss this date, we are required to pay inconvenience claims if you (or an authorized receiving agent) have a residence and are able to accept delivery. Your preferred delivery date is the date you desire to have your household goods delivered. While we try our best to accommodate your requested delivery date, your delivery date will depend on the driver&rsquo;s schedule and mode of transportation.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-27\"\n            >\n                <strong class=\"schema-faq-question\">\n                    When I have a driver assigned to my shipment, are there other loads on the trailer?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>A common misconception about moving from state to state is that your shipment may travel directly to your new destination. In reality, your shipment will be loaded on to a truck with other families&rsquo; household goods that the hauling agent is also servicing. They may or may not be Suddath-assigned moves.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-28\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Why is my driver taking longer than me to drive to destination?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Unless your household goods are enough to fill an entire truckload, your driver may have other pickups\/deliveries while in route to your destination. In addition, drivers must follow strict regulations regarding hours they drive and operate each day. In addition to drive time, the driver&rsquo;s ELD log must also count wait time, including waiting to get on base or even waiting at the warehouse for labor pickups, packing supplies or incoming deliveries.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-29\"\n            >\n                <strong class=\"schema-faq-question\">\n                    I\u2019m ready for delivery, why did my shipment go to the destination agent?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>The most common reason is that your shipment was containerized. Based on the weight of your shipment, how far it is traveling, and\/or the location you are moving from or to, our team decided that crating your shipment was the best option for moving your items quickly and safely. Due to the equipment required to load and unload the containers from the truck, your shipment must go agent to agent prior to being delivered to your destination address.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-30\"\n            >\n                <strong class=\"schema-faq-question\">\n                    Why was my containerized shipment sent to a Destination Agency before I can schedule delivery?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>When your shipment is moved containerized, the mode of transportation used requires a commercial dock for load\/offload which is the reason the shipment must go to the destination agency prior to delivery. The transportation company&rsquo;s sole responsibility is the movement from origin to destination. Once your goods arrive, the agency will advise their first available date for delivery and a representative from our office will contact you to schedule delivery to your residence.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-31\"\n            >\n                <strong class=\"schema-faq-question\">\n                    How do I schedule delivery out of storage at my destination?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Scheduling delivery out of storage is easy with our&nbsp;<a href=\"https:\/\/suddath.com\/moving-company\/military-moves\/delivery-out-of-storage\/\" target=\"_blank\" rel=\"noreferrer noopener\">online delivery request form<\/a>! After we receive your requested delivery date, our team of specialists will arrange delivery of your household goods with your destination agent. It&rsquo;s always important to schedule your delivery through us (your TSP). If we are not aware of delivery, it can cause delays in filing claims, submitting your post-move survey and miscommunication.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-32\"\n            >\n                <strong class=\"schema-faq-question\">\n                    The weight I received from DPS seems higher than it should be?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>The automated email you receive from DPS is your actual weight, also known as your gross weight. Your Transportation Office will deduct your ProGear and then 10% from your gross weight for packaging materials. The net weight will be your billed weight. Your TO office will be able to provide you with the net weight.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-33\"\n            >\n                <strong class=\"schema-faq-question\">\n                    When am I authorized an unpack and debris removal?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>At the time of delivery. This is a required service for the delivery crews to perform. If you sign the DD1850 (notification of loss or damage form) indicating that the service was completed to your satisfaction or it was waived at the time of delivery, the military will not approve a return pick-up and it will be your responsibility to dispose of the packing material and boxes from your shipment.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-34\"\n            >\n                <strong class=\"schema-faq-question\">\n                    If there is loss &#038; damage to my goods, how much time do I have to file a claim?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>You have 180 days from your delivery date to provide written notification of loss or damage, and nine months from your delivery date to submit a claim for full replacement value (FRV). After nine months, depreciated value applies.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-35\"\n            >\n                <strong class=\"schema-faq-question\">\n                    What is the difference between a pick-up date and a pack-out date?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>Your pack-out dates, also known as pack days, are they days crews will be coming to pack your belongings. Depending on the size of your shipment, you may have one packing day or multiple pack days. Your pick-up date is also known as your load date. This is the day movers will remove all boxes and furniture from your home.<\/p>                <\/div> \n            <\/div>\n                    <div \n                class=\"schema-faq-section\" \n                id=\"faq-question-36\"\n            >\n                <strong class=\"schema-faq-question\">\n                    I will not be present for pack\/load and\/or delivery, how do I assign someone as a releasing\/receiving agent?                    <button class=\"sr-only faq-btn\"><\/button>\n                <\/strong> \n                <div class=\"schema-faq-answer\">\n                    <p>You have two options when assigning a releasing or receiving agent on your behalf.<br \/><br \/>Your first option is to simply log into DPS and complete the Point of Contact Page. This page is designated for anyone that you want to assign as a Releasing or Receiving Agent.<br \/><br \/>Your second option is to send us a brief email to SGSCustomerSupport@Suddath.com stating you authorize this person to receive or release your household goods. You must include the person&rsquo;s first and last name and contact information &ndash; we must have this in writing.<br \/><br \/>Please keep in mind you&rsquo;re receiving or releasing agent must be at least 18 years old and be available between the hours of 8am&ndash; 5pm<\/p>                <\/div> \n            <\/div>\n            <\/div>\n<\/section>\n\n\n<div class=\"wp-block-group headline_body_copy is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:104px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer_one desktop-block\"><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer_one mobile-block\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">NEWS AND INFO<\/h2>\n<\/div><\/div>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer desktop-block\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer mobile-block\"><\/div>\n\n\n\n<div class=\"wp-block-columns posts_three_up is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><section id=\"\" class=\"c-resource-post-card not-prose border-2 border-[#c7cacb] hover:shadow-lg h-full w-full wp-block-genesis-custom-blocks-resource-post-card\" style=\"\">    \n            <a href=\"https:\/\/suddath.com\/military-and-government\/suddath-supports-us-service-members\/\" class=\"flex flex flex-col md:flex-row h-full w-full\">\n                <img decoding=\"async\" src=\"https:\/\/suddath.com\/wp-content\/uploads\/oyo-webp\/5f951255a66a69e8ed7f6ee7198bceb7.webp\" alt=\"\" class=\"md:w-3\/5 object-cover\" loading=\"lazy\">\n                <div class=\"md:w-2\/5 justify-end p-5 flex flex-col\">\n                    <div class=\"text-[15px] font-medium text-secondary uppercase pb-3 font-condensed\">Blog<\/div>\n                    <div class=\"card-title text-[18px] font-semibold font-body line-clamp-3 leading-[1.63] mb-3\">Suddath Supports U.S. Service Members in a Variety of Meaningful Ways<\/div>\n                    <p class=\"line-clamp-6 text-sm font-light font-body leading-7 mb-3\">Suddath has a long and proud history of honoring and supporting the men and women who serve our nation and their family members in a variety of different ways.<\/p>\n                    <p class=\"text-secondary font-condensed font-semibold text-lg after:content-[url(\/wp-content\/themes\/oyova-blocks\/dist\/images\/arrow-blue.svg)] after:relative after:text-[28px] after:inline-block after:ease-in-out after:duration-[0.3s] after:h-[18px] after:w-[18px] after:left-[5px] after:top-[3px] hover:no-underline hover:after:left-2\">Read More<\/p>\n                <\/div>\n            <\/a><\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><section id=\"\" class=\"c-news-post-card not-prose border-2 border-[#c7cacb] hover:shadow-lg h-full w-full wp-block-genesis-custom-blocks-news-post-card\" style=\"\">    \n            <a href=\"https:\/\/suddath.com\/news\/suddath-treats-military-members-to-seat-upgrades-at-jacksonville-jaguars-home-games\/\" class=\"flex flex flex-col h-full w-full\">\n                <img decoding=\"async\" src=\"https:\/\/suddath.com\/wp-content\/uploads\/Military-Mover-of-the-Game-Pre-Season-2-news-post-image-01.png\" alt=\"Jaguars game attendees enjoying a Military Move upgrade\" class=\"md:w-full object-cover\" loading=\"lazy\">\n                <div class=\"md:w-full justify-between h-full p-5 flex flex-col\">\n                    <div class=\"text-[15px] font-medium text-secondary uppercase pb-3 font-condensed\">News <span class=\"text-[15px] font-medium text-dark-gray uppercase pb-3 font-condensed\">\/\/ September 17, 2021<\/span><\/div>\n                    <div class=\"card-title text-[18px] font-semibold font-body line-clamp-3 leading-[1.63] mb-3\">Suddath Treats Military Members to Seat Upgrades at Jacksonville Jaguars Home Games<\/div>\n                    \n                    <p class=\"text-secondary font-condensed font-semibold text-lg after:content-[url(\/wp-content\/themes\/oyova-blocks\/dist\/images\/arrow-blue.svg)] after:relative after:text-[28px] after:inline-block after:ease-in-out after:duration-[0.3s] after:h-[18px] after:w-[18px] after:left-[5px] after:top-[3px] hover:no-underline hover:after:left-2\">Read More<\/p>\n                <\/div>\n            <\/a><\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><section id=\"\" class=\"c-news-post-card not-prose border-2 border-[#c7cacb] hover:shadow-lg h-full w-full wp-block-genesis-custom-blocks-news-post-card\" style=\"\">    \n            <a href=\"https:\/\/suddath.com\/news\/team-arc-re-awarded-global-household-goods-contract\/\" class=\"flex flex flex-col h-full w-full\">\n                <img decoding=\"async\" src=\"https:\/\/suddath.com\/wp-content\/uploads\/military-family-on-porch.jpg\" alt=\"military family on porch\" class=\"md:w-full object-cover\" loading=\"lazy\">\n                <div class=\"md:w-full justify-between h-full p-5 flex flex-col\">\n                    <div class=\"text-[15px] font-medium text-secondary uppercase pb-3 font-condensed\">News <span class=\"text-[15px] font-medium text-dark-gray uppercase pb-3 font-condensed\">\/\/ June 30, 2020<\/span><\/div>\n                    <div class=\"card-title text-[18px] font-semibold font-body line-clamp-3 leading-[1.63] mb-3\">Team ARC Re-Awarded Global Household Goods Contract<\/div>\n                    \n                    <p class=\"text-secondary font-condensed font-semibold text-lg after:content-[url(\/wp-content\/themes\/oyova-blocks\/dist\/images\/arrow-blue.svg)] after:relative after:text-[28px] after:inline-block after:ease-in-out after:duration-[0.3s] after:h-[18px] after:w-[18px] after:left-[5px] after:top-[3px] hover:no-underline hover:after:left-2\">Read More<\/p>\n                <\/div>\n            <\/a><\/section><\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer desktop-block\"><\/div>\n\n\n\n<div class=\"wp-block-group quote_cta_media_block is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-advgb-image advgb-image-block full-width advgb-img-ead916b5-ceb5-40b2-b19d-06ccafdad174\" style=\"background-image:url(https:\/\/suddath.com\/wp-content\/uploads\/2020\/01\/suddath-background-logo@2x.png);background-position:NaN% NaN%;height:500px;width:500px;justify-content:center;align-items:center\" data-image=\"https:\/\/suddath.com\/wp-content\/uploads\/2020\/01\/suddath-background-logo@2x.png\"><a class=\"advgb-image-overlay\" style=\"background-color:#000\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Additional questions? We&#8217;re here to help. <\/h2>\n\n\n\n<p>Contact our dedicated team of professionals to get the answers you need for your PCS relocation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-button is-style-fill primary-cta\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"\/moving-company\/military-moves\/contact-us\/\" style=\"border-radius:6px;color:#000000;background-color:#faaf40\" rel=\"#\">Free Estimate<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<style class=\"advgb-styles-renderer\">\n#hubspot-messages-iframe-container{display: none!important;}\n.advgb-img-ead916b5-ceb5-40b2-b19d-06ccafdad174.advgb-image-block .advgb-image-overlay{opacity:0.4 !important;}.advgb-img-ead916b5-ceb5-40b2-b19d-06ccafdad174.advgb-image-block:hover .advgb-image-overlay{opacity:0.2 !important;}.advgb-img-ead916b5-ceb5-40b2-b19d-06ccafdad174.advgb-image-block .advgb-image-overlay{opacity:0.4 !important;}.advgb-img-ead916b5-ceb5-40b2-b19d-06ccafdad174.advgb-image-block:hover .advgb-image-overlay{opacity:0.2 !important;}<\/style>","protected":false},"excerpt":{"rendered":"<p>FAQs for PCS Moves We want to make the move process as stress-free as possible. Some of the stress comes from not knowing what to expect or how to properly plan for your move. The below Frequently Asked Questions (FAQs) will help guide you and your family so you can be as prepared as possible [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":4075,"parent":310,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-9997","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PCS Move FAQs | Military Move Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"These PCS Move FAQs will help guide you and your family so you can be as prepared as possible so there won\u2019t be any surprises that sneak up on you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suddath.com\/moving-company\/military-moves\/pcs-moves-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PCS Move FAQs | Military Move Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"These PCS Move FAQs will help guide you and your family so you can be as prepared as possible so there won\u2019t be any surprises that sneak up on you.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/suddath.com\/moving-company\/military-moves\/pcs-moves-faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Suddath\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/suddathmovingandstorage\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-03T14:32:53+00:00\" \/>\n<meta property=\"og:image\" 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