{"id":30804,"date":"2022-09-27T08:21:41","date_gmt":"2022-09-27T12:21:41","guid":{"rendered":"https:\/\/suddath.com\/?post_type=resource&#038;p=30804"},"modified":"2025-05-22T03:18:35","modified_gmt":"2025-05-22T07:18:35","slug":"procurements-guide-to-effectively-sourcing-hhg-providers","status":"publish","type":"resource","link":"https:\/\/suddath.com\/employee-relocation\/blog\/procurements-guide-to-effectively-sourcing-hhg-providers\/","title":{"rendered":"Procurement\u2019s Guide to Effectively Sourcing HHG Providers"},"content":{"rendered":"\n<p>When it comes to sourcing household goods (HHG) services for employee relocation, procurement teams set the goal of identifying the most cost-effective and competent suppliers. However, a company\u2019s <a href=\"\/corporate-moving\/blog\/corporate-moving-what-to-know-about-employee-relocations\/\">relocation program<\/a> is only as strong as its partnerships. To get the most out of partnering with a HHG provider, alignment to the company\u2019s goals and culture should begin during the request for proposal (RFP) process.<\/p>\n\n\n\n<p>Procurement is better equipped to make a successful strategic partnership decision when they understand their HR colleagues\u2019 mobility process and goals, the HHG provider industry and the information that helps both craft an insightful RFP. Here we\u2019ll examine how procurement leaders can be more successful when sourcing the household goods moving category.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-21a87846\">Tell providers how they can help<\/h3>\n\n\n\n<p>When a HHG provider is unfamiliar with the requesting company, their relocation policies and goals, it can lead to a cookie-cutter service offering that doesn\u2019t address the company\u2019s current challenges. As a result, rather than providing carefully thought-out, customized solutions or details on how their offering can best elevate an organization\u2019s mobility program and achieve their program goals, household goods movers may be limited to providing a generic introduction to their company.<\/p>\n\n\n\n<p>Help suppliers shape an RFP that addresses your specific goals by addressing issues like:<\/p>\n\n\n\n<div class=\"wp-block-group add-margin-left is-layout-flow wp-block-group-is-layout-flow advgb-dyn-82141e05\"><div class=\"wp-block-group__inner-container\">\n<ul class=\"wp-block-list\">\n<li>Charging back internal cost centers for HHG moving in a timely manner<\/li>\n\n\n\n<li>Better consultation on customs documentation for employees<\/li>\n\n\n\n<li>Escalations that have been resolved<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-42649cf0\">Procuring HHG is about forming great partnerships<\/h3>\n\n\n\n<p>Choosing a HHG provider is about forming great <a href=\"\/corporate-moving\/blog\/ten-tips-for-achieving-better-collaboration-across-your-relocation-partner-network\/\">partnerships<\/a>. You are hiring a mover to manage your greatest asset, your people (along with their families), during one the most stressful events of their lives. Failing to provide caring support to these families can become extremely expensive in terms of failed assignments, reduced employee retention and loss of productivity while an employee deals with the day-to-day process of relocating.<\/p>\n\n\n\n<p>On the other hand, happy productive employees who experience a smooth relocation help companies achieve their business goals and succeed at what they do best as an organization. So what does partnership look like?<\/p>\n\n\n\n<p>A vendor will receive and service orders, but a partner will work hard to understand your company culture and objectives\u2014going above and beyond to help you achieve them via a well-run relocation program. A partner will proactively bring ideas and practices that promote efficiency and contribute to the success of your program.<\/p>\n\n\n\n<p>While most household goods providers offer similar services, focusing on goal alignment and program optimization will help determine which HHG provider is the right fit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-24d829ae\">Start with the invitation list<\/h3>\n\n\n\n<p>Inviting a company that doesn\u2019t provide the scope of services you need will confuse the evaluation, so begin with clarity around the needs and goals your HR team has for relocating employees, new hires, or executives. Consider these questions to help determine which kind of HHG provider is the best fit.<\/p>\n\n\n\n<div class=\"wp-block-group add-margin-left is-layout-flow wp-block-group-is-layout-flow advgb-dyn-82141e05\"><div class=\"wp-block-group__inner-container\">\n<ul class=\"wp-block-list\">\n<li>Is flexibility and responsiveness important to you, or are you concerned about providing a process-driven, standardized experience to each transferee?<\/li>\n\n\n\n<li>Do you want a tech-driven, self-managed online portal from your HHG provider?<\/li>\n\n\n\n<li>What is the right scale for your needs? Regional or global coverage?<\/li>\n\n\n\n<li>What are your needs for program reporting and management of your account?<\/li>\n\n\n\n<li>What types of relocations does your employee population require \u2013 home\/apartment size, employee grade\/salary levels, one-way moves or assignments?<\/li>\n\n\n\n<li>Does the HHG provider offer a real estate rewards program for employees selling their homes?<\/li>\n\n\n\n<li>Does the HHG provider provide timely information on move status?<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>Thinking through these important questions will help narrow the list down to the HHG providers that fit your ideal partner profile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-7e7649c5\">Use an RFI process to narrow the group<\/h3>\n\n\n\n<p>If there isn\u2019t sufficient time to research each of the HHG providers before an RFP, beginning with an RFI that asks the HHG providers to address essential questions or must-haves can help focus the list.<\/p>\n\n\n\n<p>Sending the RFP to a dozen HHG providers will not only be expensive for them but also for you as you sift through the multitude of responses to your RFP questions. It\u2019s not unusual for companies to issue an RFI to eight to 10 HHG providers, then to select five they considered qualified to respond to the RFP. From that set, they may choose to invite two or three for a best and final presentation.<\/p>\n\n\n\n<p>An RFI can efficiently eliminate any company that doesn\u2019t provide the essential services, coverage, or cultural fit you are looking for in a provider. This step ultimately saves both time and money by letting the sourcing team invest their time with fewer, more viable candidates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-5a1e91e0\">Visit Potential Suppliers<\/h3>\n\n\n\n<p>Once you\u2019ve narrowed the potential suppliers, consider visiting them onsite to ensure they can deliver the services they promised in the RFP.<\/p>\n\n\n\n<p>As a HHG provider with over 100 years of experience, Suddath understands the importance of aligning during the RFP process. We will work with your team to create the right solutions for your program goals. To learn more about how we create strong partnerships with our clients, read our blog <a href=\"\/corporate-moving\/blog\/ten-tips-for-achieving-better-collaboration-across-your-relocation-partner-network\/\">Ten Tips for Achieving Better Collaboration Across Your Relocation Partner Network<\/a>.<\/p>\n\n\n\n<p>When it comes to sourcing household goods (HHG) services for employee relocation, procurement teams set the goal of identifying the most cost-effective and competent suppliers. However, a company\u2019s <a href=\"\/corporate-moving\/blog\/corporate-moving-what-to-know-about-employee-relocations\/\">relocation program<\/a> is only as strong as its partnerships. To get the most out of partnering with a HHG provider, alignment to the company\u2019s goals and culture should begin during the request for proposal (RFP) process.<\/p>\n\n\n\n<p>Procurement is better equipped to make a successful strategic partnership decision when they understand their HR colleagues\u2019 mobility process and goals, the HHG provider industry and the information that helps both craft an insightful RFP. Here we\u2019ll examine how procurement leaders can be more successful when sourcing the household goods moving category.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-21a87846\">Tell providers how they can help<\/h3>\n\n\n\n<p>When a HHG provider is unfamiliar with the requesting company, their relocation policies and goals, it can lead to a cookie-cutter service offering that doesn\u2019t address the company\u2019s current challenges. As a result, rather than providing carefully thought-out, customized solutions or details on how their offering can best elevate an organization\u2019s mobility program and achieve their program goals, household goods movers may be limited to providing a generic introduction to their company.<\/p>\n\n\n\n<p>Help suppliers shape an RFP that addresses your specific goals by addressing issues like:<\/p>\n\n\n\n<div class=\"wp-block-group add-margin-left is-layout-flow wp-block-group-is-layout-flow advgb-dyn-82141e05\"><div class=\"wp-block-group__inner-container\">\n<ul class=\"wp-block-list\">\n<li>Charging back internal cost centers for HHG moving in a timely manner<\/li>\n\n\n\n<li>Better consultation on customs documentation for employees<\/li>\n\n\n\n<li>Escalations that have been resolved<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-42649cf0\">Procuring HHG is about forming great partnerships<\/h3>\n\n\n\n<p>Choosing a HHG provider is about forming great <a href=\"\/corporate-moving\/blog\/ten-tips-for-achieving-better-collaboration-across-your-relocation-partner-network\/\">partnerships<\/a>. You are hiring a mover to manage your greatest asset, your people (along with their families), during one the most stressful events of their lives. Failing to provide caring support to these families can become extremely expensive in terms of failed assignments, reduced employee retention and loss of productivity while an employee deals with the day-to-day process of relocating.<\/p>\n\n\n\n<p>On the other hand, happy productive employees who experience a smooth relocation help companies achieve their business goals and succeed at what they do best as an organization. So what does partnership look like?<\/p>\n\n\n\n<p>A vendor will receive and service orders, but a partner will work hard to understand your company culture and objectives\u2014going above and beyond to help you achieve them via a well-run relocation program. A partner will proactively bring ideas and practices that promote efficiency and contribute to the success of your program.<\/p>\n\n\n\n<p>While most household goods providers offer similar services, focusing on goal alignment and program optimization will help determine which HHG provider is the right fit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-24d829ae\">Start with the invitation list<\/h3>\n\n\n\n<p>Inviting a company that doesn\u2019t provide the scope of services you need will confuse the evaluation, so begin with clarity around the needs and goals your HR team has for relocating employees, new hires, or executives. Consider these questions to help determine which kind of HHG provider is the best fit.<\/p>\n\n\n\n<div class=\"wp-block-group add-margin-left is-layout-flow wp-block-group-is-layout-flow advgb-dyn-82141e05\"><div class=\"wp-block-group__inner-container\">\n<ul class=\"wp-block-list\">\n<li>Is flexibility and responsiveness important to you, or are you concerned about providing a process-driven, standardized experience to each transferee?<\/li>\n\n\n\n<li>Do you want a tech-driven, self-managed online portal from your HHG provider?<\/li>\n\n\n\n<li>What is the right scale for your needs? Regional or global coverage?<\/li>\n\n\n\n<li>What are your needs for program reporting and management of your account?<\/li>\n\n\n\n<li>What types of relocations does your employee population require \u2013 home\/apartment size, employee grade\/salary levels, one-way moves or assignments?<\/li>\n\n\n\n<li>Does the HHG provider offer a real estate rewards program for employees selling their homes?<\/li>\n\n\n\n<li>Does the HHG provider provide timely information on move status?<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>Thinking through these important questions will help narrow the list down to the HHG providers that fit your ideal partner profile.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-7e7649c5\">Use an RFI process to narrow the group<\/h3>\n\n\n\n<p>If there isn\u2019t sufficient time to research each of the HHG providers before an RFP, beginning with an RFI that asks the HHG providers to address essential questions or must-haves can help focus the list.<\/p>\n\n\n\n<p>Sending the RFP to a dozen HHG providers will not only be expensive for them but also for you as you sift through the multitude of responses to your RFP questions. It\u2019s not unusual for companies to issue an RFI to eight to 10 HHG providers, then to select five they considered qualified to respond to the RFP. From that set, they may choose to invite two or three for a best and final presentation.<\/p>\n\n\n\n<p>An RFI can efficiently eliminate any company that doesn\u2019t provide the essential services, coverage, or cultural fit you are looking for in a provider. This step ultimately saves both time and money by letting the sourcing team invest their time with fewer, more viable candidates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading advgb-dyn-5a1e91e0\">Visit Potential Suppliers<\/h3>\n\n\n\n<p>Once you\u2019ve narrowed the potential suppliers, consider visiting them onsite to ensure they can deliver the services they promised in the RFP.<\/p>\n\n\n\n<p>As a HHG provider with over 100 years of experience, Suddath understands the importance of aligning during the RFP process. We will work with your team to create the right solutions for your program goals. To learn more about how we create strong partnerships with our clients, read our blog <a href=\"\/corporate-moving\/blog\/ten-tips-for-achieving-better-collaboration-across-your-relocation-partner-network\/\">Ten Tips for Achieving Better Collaboration Across Your Relocation Partner Network<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow advgb-dyn-f2a6aa86\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-button is-style-fill primary-cta advgb-dyn-ce82c756\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"\/corporate-moving\/contact-us\/\" style=\"border-radius:6px;color:#000000;background-color:#faaf40\" rel=\"# noopener noreferrer\">Talk to an Expert<\/a><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>To get the most out of partnering with a HHG provider, alignment to the company\u2019s goals and culture should begin during the request for proposal (RFP) process.<\/p>\n","protected":false},"author":55,"featured_media":30805,"parent":0,"menu_order":0,"template":"","resource_category":[249],"resource_tag":[269],"class_list":["post-30804","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_category-employee-relocation-tips-blogs-corporate-relocation-case-studies","resource_tag-corporate-moving"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Procurement\u2019s Guide to Effectively Sourcing HHG Providers<\/title>\n<meta name=\"description\" content=\"To get the most out of partnering with a HHG provider, alignment to the company\u2019s goals and culture should begin during the request for proposal (RFP) process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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